Terms & Conditions of Sale 

 We guarantee your purchase 100%!  

We understand that during puzzle assembly, and occasionally during the manufacturing process of paper puzzles, pieces may get damaged or lost.  We offer a piece replacement service ($7.99 + $2.00 for each additional piece) where we will personally search a new puzzle box to find the pieces you are missing.  We will do this assuming we have a puzzle box here to break open! 

 

If you feel that your new puzzle was made defective in production,

we will replace the piece at no cost to you.

What you need to do for us:

First, please look high and low for your missing piece!

Puzzle pieces are like flower seeds, they get carried away from the source by sticking to your clothes, shoes and certainly your pet.  Another place to check is the plastic bag the puzzle came in.  Hopefully you did not throw that away, as often pieces are stuck inside the bag.  If you have an extra piece, this is a very good sign there was an issue with the bagging of your puzzle in the factory. 

 

If you are sure you did not lose the piece, or want to purchase a replacement,

we will do our best to replace it for you after you email the following to artandfablepuzzleco@gmail.com

1. Take a good picture of the whole puzzle, with the camera pointing

straight down. Do not take the picture on an angle. 

2. Take another picture of the area around the missing piece, showing at least 3 or 4 pieces out from it, so we can see the exact die cut of the

pieces surrounding the missing piece.

3. Let us know if there are any extra pieces, and take pictures of them. 

4. Tell us where and when you bought the puzzle.

5.  Tell us the Puzzle No. listed on the outside of the box or on the print. 

Please, please please....

Do not ask us to replace your piece for free if the box had been opened

previous to you assembling it, or if you have an inkling that it could

have been lost while in your presence.  

 

We understand your frustration! But take it from us, many people email us with a missing piece complaint, only to find the piece the next day or two!  And yes, they then end up sending it back to us, which we very much appreciate!

Disclaimers: 

If we are not able to replace the piece, we will try next to give you a bag of new pieces.

If those are all out, we will refund you for the puzzle. Please be aware that each puzzle

is cut individually, and so the paper can shift a bit between cuts. 

This means your replacement piece may be a bit off from the one you are missing.

 

Payment for missing piece service:

Send $7.99 to Art & Fable Puzzle Co. at PO Box 981, Doylestown, PA 18901

or for quicker service:

Venmo @velvet-touch-puzzles

  

 Puzzle Pet Peeve # 1 : Flared Puzzle Knobs! 

 Thank goodness this is not a huge issue, and that it is also easily fixed.

Puzzles that are tight fitting like ours tend to have more flared knobs.  It goes with the territory!

 We just smear Elmers (or any water based craft glue) on the edge where

 the cardboard is delaminated or the art paper is lifting from the cardboard. Press it together and move on to your puzzle solving!

Repaired puzzles will be donated to an autism

support center or recreational senior center.

 Shipping & Return Policy  

All packages will be shipped within 3 working days of placing the order, and by the most cost effective and efficient shipping carrier available.

Art & Fable is not responsible for packages lost or stolen.

 Privacy Policy 

What type of information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect the information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect the information:

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with you:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or other ways you have provided contact information to us. 

 

Cookies:

Our website tracks personal information through the use of cookies.  Please note that that third-party services, such as Google Analytics or other applications that place cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, we have no access to or control over these cookies.  Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing:

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links:

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Withdrawing Consent:

If you don’t want us to process your data anymore, please contact us at artandfablepuzzleco@gmail.com or send us mail to: PO Box 981, Doylestown, PA 18901

Privacy Policy Updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information:


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at artandfablepuzzleco@gmail.com or send us mail to: PO Box 981, Doylestown, PA 18901

 
 

GET OUR NEWSLETTER

JOIN OUR PUZZLE COMMUNITY

Facebook

Facebook Group Page

Instagram

Youtube

Art & Fable Puzzle Co. HEADQUARTERS

Located outside of Philadelphia in

Doylestown, PA