Terms & Conditions of Sale 

 We guarantee your purchase 100%!  

We understand that during the manufacturing process of paper puzzles,

pieces may get damaged or lost. If this is the case, please send back your puzzle

for a full refund.

Email us with the order details and a photo of the problem.  Or, just isolate the problem

piece(s) when you mail the puzzle back so we can inspect it ourselves. 

 Puzzle Pet Peeve # 4: flared puzzle knobs. 

 If this is an issue with an A&F puzzle, we will personally glue the piece(s) back together! 

 We keep a handy bottle of Elmers to smear on the edge if ever I see 

 a piece where the cardboard delaminates or the image lifts from the cardboard. 

 Thank goodness this is not a huge issue, and that it is also easily fixed! 

Repaired puzzles will be donated to an autism

support center or recreational senior center.

 Shipping & Return Policy  

All packages will be shipped within 3 working days of placing the order, and by the most cost effective

and efficient shipping carrier available. We do not pay return shipping on a puzzle, but will send the

next one out free of charge if there is an identifiable problem with the puzzle we receive back.

 Puzzle Pet Peeve # 4: flared puzzle knobs. 

 If this is an issue with an A&F puzzle, we will personally glue the piece(s) back together! 

 We keep a handy bottle of Elmers to smear on the edge if ever I see 

 a piece where the cardboard delaminates or the image lifts from the cardboard. 

 Thank goodness this is not a huge issue, and that it is also easily fixed! 

Repaired puzzles will be donated to an autism

support center or recreational senior center.

 Privacy Policy 

What type of information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect the information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect the information:

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with you:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or other ways you have provided contact information to us. 

 

Cookies:

Our website tracks personal information through the use of cookies.  Please note that that third-party services, such as Google Analytics or other applications that place cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, we have no access to or control over these cookies.  Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing:

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links:

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Withdrawing Consent:

If you don’t want us to process your data anymore, please contact us at artandfablepuzzleco@gmail.com or send us mail to: PO Box 981, Doylestown, PA 18901

Privacy Policy Updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information:


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at artandfablepuzzleco@gmail.com or send us mail to: PO Box 981, Doylestown, PA 18901